How can we help?

Find answers to common questions about booking vacation rentals in Costa Rica.

Booking

How do I book a property?

Browse our properties, select the one you like, and submit an inquiry through the property page. The owner will respond to confirm availability and pricing.

Can I cancel my booking?

Cancellation policies vary by property. Check the specific property listing for cancellation terms, or contact the property owner directly.

How far in advance should I book?

We recommend booking at least 2-3 months in advance for peak season (December-April). Off-season bookings can often be made with shorter notice.

Payments

What payment methods are accepted?

Payment methods vary by property. Most owners accept credit cards and bank transfers. Discuss payment options directly with the property owner.

Is there a security deposit?

Many properties require a security deposit. This will be specified in the property listing and confirmed during the booking process.

Communication

How do I contact a property owner?

Use the inquiry form on each property page. Owners typically respond within 24-48 hours.

What if the owner doesn't respond?

If you haven't heard back within 48 hours, feel free to contact us and we'll help facilitate communication.

Safety & Trust

Are the properties verified?

We work to verify property listings, but we encourage guests to research properties and communicate thoroughly with owners before booking.

What if there's an issue during my stay?

Contact the property owner first. If you cannot resolve the issue, reach out to our support team for assistance.

Still have questions?

Our team is here to help. Send us a message and we'll get back to you as soon as possible.